State Farm® Insurance Agent Eric Ponce
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Chrissie LaBarbera Cole
March 17, 2025
5
out of
5
rating by Chrissie LaBarbera Cole
"I’ve been with State Farm for a few years now, and every interaction I’ve had has been positive. The team is always helpful and responsive. That said, I can’t say enough good things about Chandler! I’ve worked with her the most, and she has been nothing but professional, knowledgeable, and genuinely caring. Chandler consistently goes the extra mile to ensure I have the information I need. It’s rare to find someone who blends expertise with such a personal touch, but she does it effortlessly. If you’re looking for an insurance agent who truly has your best interests at heart, I highly recommend Chandler Smith at State Farm. She’s simply the best!"
We responded:
"Thank you so much for your kind words and for being a valued customer over the years. We're thrilled to hear about your positive experiences with our team. Chandler is indeed a remarkable asset to our office, and we're glad she has been able to assist you with such dedication and care. We appreciate your recommendation and look forward to continuing to serve you with the same level of excellence."
Zoee Gonzalez
March 13, 2025
5
out of
5
rating by Zoee Gonzalez
"Chandler Smith, the customer service representative was the most sweet and attentive person I’ve ever seen work in customer service! 10/10 would recommend speaking with her"
We responded:
"Thank you so much for your kind words and for taking the time to leave such a positive review! We're thrilled to hear that Chandler provided you with excellent service. We truly appreciate your recommendation and look forward to serving you again in the future!"
Kate Philpot
February 10, 2025
5
out of
5
rating by Kate Philpot
"This was not even my agent or agency, but they helped me navigate my parent's policies step by step through the haze of grief and frustration. Insurance can be very challenging and confusing. I am grateful for the staff here that helped me and hope others come to this office with their insurance needs. Auto home life boat jewelry they're pretty swell neighbors."
We responded:
"Thank you so much for your kind words. We understand how difficult dealing with insurance can be, especially during challenging times. It was our pleasure to assist you, and we're thrilled to hear you found our service helpful. Please feel free to reach out anytime you have questions or need further assistance. We appreciate your recommendation and are here to help with any insurance needs you may encounter in the future."
Jill Hamilton
January 22, 2025
5
out of
5
rating by Jill Hamilton
"David Smith handled my request efficiently and was a great help overall! Thank you for the great service!"
We responded:
"Thank you for taking the time to share your positive experience with us! We're delighted to hear that David provided you with efficient and helpful service. Your satisfaction is our top priority, and we look forward to assisting you again in the future."
Ian Abbott
December 18, 2024
5
out of
5
rating by Ian Abbott
"I've been with this branch for over 4 years now & every one of those years I've been max level satisfied. The staff here truly goes above & beyond, truly care for their clients like family & are truly trustworthy. I have them for Life, Disability, Car & other insurance policies & that in of itself should speak volumes for I am blue collar income but can afford it thanks to their fare rates & their generous payouts should it ever be needed. Chandler Smith in particular is someone who deserves a promotion, a raise & who embodies the companies moniker & brand in a way any CEO could only wish or dream of. She is someone who truly cares & who truly regularly goes above & beyond for her clients. As does Jazmine & I apologize I've forgotten your last name but I thank you most wholeheartedly for all the diligent hard work you've done on my behalf over the years."
We responded:
"Ian, thank you for the glowing review and exceptional kind words about Angela. We are truly fortunate to have her at the Eric Ponce Agency as she completes our team with her knowledge and professionalism. Thank YOU for "stumbling" upon our office and letting us handle your insurance needs, welcome to the State Farm family!"
Alexys Bryan Pike Alberico
December 17, 2024
5
out of
5
rating by Alexys Bryan Pike Alberico
"Janet is such a please to work with and see when I come into the office! She brightens the office so much!"
We responded:
"Thank you Alexys for the kind words! We agree, Janet has the brightest smile and is a true asset to the Eric Ponce team. "
DERIN AKTAS
December 11, 2024
1
out of
5
rating by DERIN AKTAS
"“This company is mediocre at best, and the employees are extremely arrogant. They are polite until they sell you the insurance, but after that, they completely ignore your calls and never respond to your emails. Do not get insurance here under any circumstances; I absolutely do not recommend it. Find another agency. Furthermore, their own employees have posted five-star reviews, which clearly shows their dishonesty.”"
We responded:
"Mr. Aktas, it is disappointing to see your auto insurance review of our agency. We take great pride in our customer service and thankfully can meet the expectations of most all our customers. We must follow rules promulgated by the industry or the insurance carrier and we follow rules. We wish you the best of luck. "
Donnie Shannon
July 31, 2024
5
out of
5
rating by Donnie Shannon
"Dave Smith has been a fantastic agent. He was very knowledgeable and was able to get my auto policy started very quickly. He also hooked me up with the right people to get my home insured. Nice job!"
We responded:
"Thank you Donnie for taking the time to share your positive experience with Dave Smith. We're thrilled to hear that he provided you with excellent service and was able to quickly get your auto policy started. It's great to know that he also assisted you with the home insurance. We'll be sure to pass along your kind words to Dave, as we know he'll appreciate the feedback. If you have any further questions or need assistance in the future, please don't hesitate to reach out. Thank you for choosing State Farm and we look forward to serving you again soon!"
Shawn
July 31, 2024
5
out of
5
rating by Shawn
"Dave S. was great in handling everything we needed to get done. Wish there was more like him!!"
We responded:
"Thank you Shawn, we agree Dave S. is very knowledgeable and great with his customers. Appreciate the kinds words and thank you for allowing us to handle your insurance needs. "
Jeremy Hancock
July 31, 2024
5
out of
5
rating by Jeremy Hancock
"Moved to State Farm recently for all my insurance needs. Dave S has been amazing in assisting with my transfers . Has even given great advice for retirement planning. Thanks for everything Dave S."
We responded:
"Welcome to the State Farm family Jeremy, we are thrilled to handle all your insurance needs including retirement planning. Will be sure to pass along the kind words to Dave S. "
Lorraine Capobianco
July 30, 2024
4
out of
5
rating by Lorraine Capobianco
"Today I had the pleasure to work with David Smith he was extremely helpful and patient with me. I had another agent out of town and the person I woukd be able to speak to had no training. I feel so Blessed to have David helping me know. The weight is off my shoulders. Thank you again David 👍😁"
We responded:
"Thank you for leaving such a positive review about your experience working with David Smith. We're thrilled to hear that he was extremely helpful and patient with you during your interaction. We understand the frustration that can come from working with an untrained agent, and we're glad that David was able to step in and provide you with the assistance you needed. It's wonderful to hear that he lifted the weight off your shoulders and made the process easier for you."
Jeanette Peterson
July 18, 2024
5
out of
5
rating by Jeanette Peterson
"I have been with this insurance agency for years. I love the life insurance Rep Freda. She goes above and beyond her service every time. Not only does she help me with my life insurance but if I need information for claims and auto etc so always goes above and beyond and points me in the right direction. She is a very caring employee who will call me out of the blue to make sure we are doing fine and if there is anything she needs to help us with. I have never had that kind of service with any other agency we have ever had. If she was ever to go to another agency I would definitely have to follow her ! She is one awesome person and we love her!!!"
We responded:
"Thank you for the amazing kind words about our Freda, we agree she truly is a gem with the biggest heart of gold and we are truly lucky to have her on the team. Thank for your continued loyalty and trust in the Eric Ponce team. "
Meg Haynes
July 11, 2024
5
out of
5
rating by Meg Haynes
"As always, they were incredibly helpful. Listen to my problem and were able to help me very quickly."
We responded:
"Meg, so glad we were able to help you out and be there for you - Like a Good Neighbor, State Farm is there! We appreciate you and your business. "
Tina Roach
July 11, 2024
5
out of
5
rating by Tina Roach
"Highly recommend State Farm on Wickham Road. Ask for Freda, very knowledgeable, easy to talk to and very personable."
We responded:
"Thank you Tina! We love our Freda and she loves her clients! We appreciate your business and taking the time to leave a review. "
Hunter
June 7, 2024
5
out of
5
rating by Hunter
"I have been with State Farm for over 40 years in two different states. I am 100% pleased and would never consider any other company for my insurance needs. Since I moved to Florida 20+ years I have been with Eric Ponce's office in Melbourne. The service I have received over the years there has been excellent. The saying is true..."Like a good neighbor Atate Farm is there!" I do want to give two shouts to Cassie Zackey and Janet Twiford. They are both kind and professional ladies. They know their jobs well and have been a great help to me, even with my many, many questions. I trust my insurance needs with these ladies and the whole Team at Eric Ponce's State Farm. I highly recommend them for any insurance policy you need. They are truly five star 🌟"
We responded:
"Thank you Tommy for the kind review AND your loyalty to State Farm over the years and states! We certainly appreciate your business with the Eric Ponce agency. Cassie and Janet make a great team, they are both knowledgeable and we value them as team members. Thank you again :) Looking forward to many more years of doing business with you. "
Vanessa Kowalski
May 25, 2024
5
out of
5
rating by Vanessa Kowalski
"The staff at this office are always so very warm and welcoming, always with a smile on their faces and happy to see me! Jazmine Bates is also very professional, happy to assist in any way she can, and a dream to work with. I always leave here with a smile on my face regardless of my reason for being there. Jazmine and the rest of the crew are “at fault” for being the reason behind this. I cannot recommend them enough."
We responded:
"Thank you for taking the time to leave such a positive review! We're thrilled to hear that the staff at our office are consistently warm, welcoming, and always have a smile on their faces. It's great to know that Jazmine Bates is a professional who goes above and beyond to assist you and is a pleasure to work with. We're delighted to be able to provide you with a positive experience, and we're glad that you always leave our office with a smile on your face. We sincerely appreciate your recommendation and look forward to continuing to serve you in the future."
Robert Cleveland
May 22, 2024
5
out of
5
rating by Robert Cleveland
"Janet was awesome! Lowered my bill by $50 with no loss in coverage!"
We responded:
"Thank you for sharing your positive experience with Janet! It's great to hear that she was able to lower your bill by $50 without any compromise in coverage. Janet is very knowledgeable and a helpful professional. We appreciate your feedback and hope you continue to have great experiences with our service."
Ed Koss
May 15, 2024
5
out of
5
rating by Ed Koss
"I would give 7 stars to Joe Ponce if I could. He worked some insurance magic that made all the difference in the world."
We responded:
"Thanks Ed, we agree Joe is pretty awesome and takes the time to help clients. We appreciate your business!! "
Tho Van
March 20, 2024
5
out of
5
rating by Tho Van
"Freda K Nichols Is superior with her work in insurance ver helpful n thorough. If anyone in need of Life Insurance come and let Freda give you her best advices."
We responded:
"We agree Freda has a true passion for helping families meet their Life insurance needs. Thank you Tho for trusting the Eric Ponce agency with your business. "
J Z
March 7, 2024
5
out of
5
rating by J Z
"Always very helpful and will answer any concerns or questions you may have"
We responded:
"Thank you JZ for the kind words, we certainly appreciate your business. "
Ally Aboud
January 3, 2024
5
out of
5
rating by Ally Aboud
"They always get me the best savings for my home & auto!"
We responded:
"Thank you Ally! We certainly appreciate your business. "
Becky Fordham
October 17, 2023
5
out of
5
rating by Becky Fordham
"Staff is always helpful and friendly"
We responded:
"Thank you Becky, we appreciate you and your business. "
Josh Roberts
July 27, 2023
5
out of
5
rating by Josh Roberts
"I’ve had my car insured with the Ponce’s since I got it in 2020. They always answer my questions and provide friendly service. They are also very active in the community that they serve."
We responded:
"Josh- first and foremost, thank you for your continued trust in the Eric Ponce agency, we have enjoyed handling all your insurance needs. We do love to serve the community and appreciate the shout out! "
Nydia Tapia
July 19, 2023
5
out of
5
rating by Nydia Tapia
"Nancy was very professional and knowledgeable. Thank you for all the information and I look forward to continue doing business with State Farm /Eric Ponce ."
We responded:
"Thank you Nydia, we appreciate you taking the time to review! We agree, Nancy is pretty amazing and takes great care of her clients. Thank you for allowing us to handle your insurance needs. "
Jerry Mott
July 6, 2023
4
out of
5
rating by Jerry Mott
"Nice people help you any way they can.."
We responded:
"Ah thank you Jerry, we have enjoyed handling all your insurance needs for many many years now!"