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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of E F

E F

August 28, 2026

5  out of  5
rating by E F
"We have been with Eric Ponce State Farm office over 30 years exceptional service. Freda, Gretchen and Cassie are such amazing and helpful always. We are thankful for all the help and guidance for our families needs. We highly recommend this office to anyone looking for insurance needs. Thank you so much."
We responded:
"Heartfelt thanks for your trust over the years! 😊 It's wonderful to know that Freda, Gretchen, and Cassie have been there to support your family's needs. We're always here for you and truly appreciate your recommendation. If there's ever anything else you need, just let us know!"
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Bruce Adams

August 28, 2026

5  out of  5
rating by Bruce Adams
"Stopped by for information, got a pleasant reception. Janet answered all my questions and was fantastic to talk with"
We responded:
"Thank you for sharing your great experience, Bruce! It's delightful to learn that Janet was helpful and made your visit enjoyable. We're here to assist whenever you need us. Have a fantastic day!"
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Darryl

August 27, 2026

5  out of  5
rating by Darryl
"I've been a client of State Farm for many years. Chandler is very helpful and I always receive great friendly service at Eric Ponce State Farm. Highly recommend for your insurance needs. ⭐⭐⭐⭐⭐"
We responded:
"We truly appreciate your long-standing trust in our team, Darryl! It's wonderful to know you're receiving the friendly service you deserve. We're always here to support your insurance needs. Thanks a lot for recommending us!"
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jennifer davidson

August 27, 2026

5  out of  5
rating by jennifer davidson
"Freda is amazing to deal with and very helpful with anything we need. thank you Freda !"
We responded:
"We're so glad you had a fantastic experience with Freda! 🌟 Your satisfaction means a lot to us, and we’re delighted she could assist you. Don’t hesitate to reach out if there’s anything more we can do. Grateful to have you with us!"
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Sheryl Shaffer

August 24, 2026

5  out of  5
rating by Sheryl Shaffer
"Corporate isn't always the easiest, but everyone at Ponce's office is consistently helpful and friendly."
We responded:
"We truly appreciate your wonderful feedback! It's so rewarding to hear about your positive experience with our team. 😊 Should you need assistance anytime, we're just a call away. Thanks for choosing us!"
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Louie

August 10, 2026

5  out of  5
rating by Louie
"Friendly, helpful, understanding business. Highly recommend!"
We responded:
"We're so grateful for your wonderful review, Louie! It's great to hear you found our team friendly and helpful. Thank you for recommending us! We can't wait to serve you again soon!"
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Carson Smith

August 10, 2026

5  out of  5
rating by Carson Smith
"Chandler and the staff at this location have been very helpful over the years."
We responded:
"Thanks a lot, Carson, for your kind words! It's amazing to know that Chandler and our team have been able to support you throughout the years. We truly appreciate your trust in us and are always here to help."
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Katie Stagner

August 10, 2026

5  out of  5
rating by Katie Stagner
"Chandler and the staff have been very helpful over the years."
We responded:
"Thank you so much, Katie, for your wonderful feedback! It's fantastic to know that Chandler and the team have been able to assist you over the years. We're grateful for your trust in us and always ready to provide support. Looking forward to continuing our service with you!"
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Michael Whidden

August 3, 2026

5  out of  5
rating by Michael Whidden
"Freda is great, very homey feeling talking to her. No doubt I’m in good hands with her. Thanks again for the help!"
We responded:
"We’re truly appreciative of your awesome review! It’s fantastic to know that Freda made you feel comfortable and well taken care of. Your trust means a lot to us. Thanks a bunch for choosing our team!"
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Donald Smith

July 31, 2026

5  out of  5
rating by Donald Smith
"Nancy Hastings was a joy to work with! Her knowledge exceeded my expectations."
We responded:
"We truly appreciate your 5-star review, Donald! It’s wonderful to hear that Nancy's expertise made such a positive impact on your experience. Your words motivate us to maintain our high standards of service. Thank you for choosing us!"
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Ray Espinal

July 31, 2026

5  out of  5
rating by Ray Espinal
"working for Rocket Air and heat is awesome,a down to earth establishment also family owned, Nancy helped us to get established with an Ira through state farm, best thing ever!!!"
We responded:
"We truly value your 5-star review! Your support means a lot to us, and we're delighted to know that you're happy with our service."
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HvacTech FLA

July 31, 2026

5  out of  5
rating by HvacTech FLA
"Thank you, thank you, thank you! Nancy Hastings was so kind and helpful helping us set up our IRA would recommend her to family and friends without hesitation"
We responded:
"We're genuinely grateful for your wonderful review! It brings us immense joy to know Nancy was able to assist you so effectively with your IRA setup. Your recommendation is invaluable to us. A heartfelt thank you for putting your trust in our team!"
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Genessa Smith

July 24, 2026

5  out of  5
rating by Genessa Smith
"They are kind, professional, and efficient. Freda Nichols has taken such great care of us and her knowledge on life insurance is untouchable. Highly recommended them for ALL your needs!!"
We responded:
"Hi Genessa, thank you so much for your wonderful feedback! We're delighted to know that Freda has provided you with excellent support. Your recommendation means a lot to us, and we're here for your insurance needs anytime. Wishing you a fantastic day ahead!"
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Ken VanDyck

June 9, 2026

5  out of  5
rating by Ken VanDyck
"Excellent customer service. David has been extremely helpful."
We responded:
"Hi Ken, we are so grateful for your kind words! It's truly rewarding to know that David was able to assist you well. We're here for you whenever you need us and look forward to the next opportunity to help. Have a fantastic day!"
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Jerry Mott

May 30, 2026

4  out of  5
rating by Jerry Mott
"Nice people help you any way they can.."
We responded:
"Ah thank you Jerry, we have enjoyed handling all your insurance needs for many many years now!"
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Luis Ruiz

April 10, 2026

5  out of  5
rating by Luis Ruiz
"They're very helpful and polite"
We responded:
"Hi Luis, thank you so much for sharing your positive experience! I'm delighted that you found our team helpful and polite. Your satisfaction is very important to us, and we are eager to assist you anytime you need us."
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Pamela Harris

April 6, 2026

5  out of  5
rating by Pamela Harris
"The entire staff at Eric Ponce's Melbourne office are wonderful. They have always been there to assist and advise me for my future needs. I have been with State Farm for over 40 years, I couldn't imagine using anyone else. Today Nancy was exceptionally helpful and very friendly. 5 stars to her."
We responded:
"We truly appreciate your generous words and your loyalty throughout the years, Pamela. It's fantastic to know our team has been helpful and supportive with your insurance journey. We're delighted to have you as part of our State Farm family and are eager to keep meeting your needs well into the future."
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CHS

March 27, 2026

1  out of  5
rating by CHS
"Rude. Better off getting a quote online."
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Kris Laws

March 17, 2026

5  out of  5
rating by Kris Laws
"Always a pleasure to deal with this office! Ashley provides great friendly service!😊"
We responded:
"Hi Kris, we're so grateful for your kind words! It's wonderful to know you enjoy the friendly service Ashley provides. 😊 Your satisfaction means the world to us, and we look forward to continuing to assist you."
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Connor Ludwig

December 19, 2025

5  out of  5
rating by Connor Ludwig
"Nancy’s great"
We responded:
"Hi Connor! Our team is absolutely thrilled to hear such kind feedback about Nancy! It's wonderful knowing she could make your experience a great one. If you ever need any further assistance or have questions, feel free to reach out. Have an amazing day!"
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Haydee Pollock

October 15, 2025

5  out of  5
rating by Haydee Pollock
"I recommend Freda Nichols for any Life Insurance needs. She is great. She listens to you and is knowledgeable. Give her a call. Thank you"
We responded:
"Hi Haydee, we're overjoyed to hear that Freda made such a positive impact on your experience with us! We appreciate your kind words and recommendation immensely. If there's anything else we can do for you, feel free to reach out. Wishing you a fantastic day!"
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WMW

September 11, 2025

5  out of  5
rating by WMW
"Ms. Freda is the best and sweetest contact! I’m grateful for her service and kind heart!"
We responded:
"Hi WMW, it's wonderful to hear about your experience with us! We’re delighted that Freda made a positive impact with her service and kindness. We truly appreciate your kind words and look forward to assisting you whenever needed. Have a fantastic day!"
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Carole Hutchins

August 14, 2025

5  out of  5
rating by Carole Hutchins
"Chandler is a role model for what good customer service looks like!"
We responded:
"Hello there, Carole! We're so happy to hear Chandler left such a great impression on you with his outstanding customer service. Your feedback truly brightens our day! If you ever need further assistance, please feel free to reach out."
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rosalee pandura

August 4, 2025

5  out of  5
rating by rosalee pandura
"Eric ponce. State Farm. All I can say is excellent service. Excellent, response time. And returning calls” and quotes on my homeowners insurance and renters insurance . my point of contact was Cassie She answered all my questions and made everything smooth thanks again Statefarm This is my fifth policy with State Farm"
We responded:
"Hi Rosalee, it's fantastic to know you had such a positive experience with us! We're so glad Cassie could assist you smoothly with your policies. We truly value your trust in choosing us for your insurance needs. Should you have any more questions, we're always here to help!"
Profile photo of Cory Kleinsmith

Cory Kleinsmith

July 24, 2025

1  out of  5
rating by Cory Kleinsmith
"Would give 0 stars if i can. Since when does state farm ding you against comprehensive claims. Cancelled due to the number of claims in a 3 year period. 20 years with statefarm and the “claim is a claim” with state farm is utter BS. No other company in FL dings you for comprehensive claims. Eric didn’t even want to call underwriting to even try and do anything. Lots of shady business practices by state farm. Banned for 3 years. FL insurance commissioner will hear from me in regard to the faulty and shady practices that are not put into the fine print. Be warned! 20 years and they don’t renew. Can’t believe an act of god can add up on history and get you penalized. Still had good driver discount and not even a care. Not once was I able to speak to Eric. If I ever come back, it wont be Eric. Thanks for your “trying” Eric or lack thereof."
We responded:
"Thank you Cory for taking the time to share your feedback.
Insurance guidelines and underwriting decisions are determined by State Farm's policies, and our agency has limited influence over these outcomes. We strive to advocate for our clients and are always willing to reach out to underwriting, if you feel this did not happen in your case, we sincerely apologize.
We have no control over the number of claims submitted, and the subsequent action by the company and I wish there would have been a better outcome. My team would be happy to review the correspondence directed to you again listing the reasons for cancellation.
We wish you all the best moving forward.
Eric
"